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Complied Domain Logs \\WEBA76\L$\SmarterLogs\WebLogs\DOMAIN_ID Raw IIS logs \\WEBA76\L$\Inetpub\DOMAIN_NAME\W3SVC[IIS_ID#] \\WEBA76\L$\Inetpub\web-project\W3SVC3 List of Sites on Server \\SMARTERSTATS2\C$\Program Files (x86)\SmarterTools\SmarterStats\MRS\App_Data\Config\AppConfig.xml Site specific information \\SMARTERSTATS2\C$\Program Files (x86)\SmarterTools\SmarterStats\MRS\App_Data\Config\Sites\Site[SITE_IIS_ID_#].xml \\SMARTERSTATS2\C$\Program Files (x86)\SmarterTools\SmarterStats\MRS\App_Data\Config\Sites\Site143826.xml For fixing some permission and reading issues. RDP to server and double click this file \\WEB_SERVER_NAME\c$\SmarterTools\SmarterStats\Service\ResetSecureLink.bat Some time Exporting has issues and the zips end up in this TEMP folder instead of in the customers d:\ drive \\WEB_SERVER_NAME\c$\SmarterTools\SmarterStats\Service\Temp Back to top.

How to Fix SmarterStats Issues that May Arise

You can go to Actions > Run Diagnostics. This will check the site for errors in the configuration.

Cannot Connect Automatically from WCC.

Domain not Showing in SmarterStats Admin.

Status: Server not available.

Could not find a part of the path "L:\Inetpub\..."

Server Mismatch Between Left and Right Side of SmarterStats Admin.

*CAUTION*(making changes in the AppConfig.xml, deleting the " in any entry can bring down the entire Smarterstats server)*CAUTION*

Site stuck site not available - in processing.

Site not processing past old date.

Deleting the Site and Adding it Back in.

Corrupted Stats